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1. The Relationships among Interaction Behavior, Emotion, and Service Quality through a Cultural Lens
Researchers: Sherriff LUK, Alison Llyod, and Cathy Hsu, from HK PolyU
2. Trust in Successful Relationships between Consumers and Service Personnel: A Cross Cultural Study
Researchers: Sherriff LUK (HK PolyU), Ben LIU (Quinnipiac University), Esther Li (Lingnan University)
3. Customers’ Perceived Value of Hong Kong’s Retail Service: Cross-border shoppers versus International Shoppers
Researcher: Sherriff LUK, Ivy Chen (HK PolyU), Piyush Shama (Curtin University of Technology)
4. The Relationships among Service Training Gaps, Employees’ Perceived Self-efficacy, and Service Performance
Researchers: Sherriff LUK (HK PolyU) and Harry W. C. LO (Worcester University)
5. Brand Management Capabilities and Brand Performance: Experiences of HK SMEs
Researchers: Sherriff LUK (HK PolyU)
6. Value co-creation behavior of Senior Customers in Outbound Tour Service Settings
Researchers: Sherriff LUK and Elaine YU (HK PolyU)
7. Luk, Sherriff T.K., Chen, Ivy S.N., and Leung, Chi Hong Leung, (2014). “Xtep: Winning Young Chinese Consumers in Less Developed Cities in China’, Asian Case Research Journal,Vol.18, No. 1. Pp81-114.
8. Luk, Sherriff, T. K., Combe, John, and Chen, Ivy, (2013). “Skyworth: Capture the Countryside Market in China”, Emerald Emerging Markets Case Studies, Vol.3, No.4. pp1-13.
相关科研人员
Sherriff LUK Hong Kong Polytechnic University(HK)
Ben LIU Quinnipiac University（美）
Harry W. C. LO Worcester University（美）
Esther Li Lingnan University（中）
Qiao Jun Nanjing University of Finance Economic（中）
Ivy Chen Hong Kong Polytechnic University(HK)
Piyush Shama Curtin University of Technology（澳）
Liu Yaping Lanzhou University（中） |
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